Shipping & Returns
From Monday to Friday, all orders confirmed before 4 p.m. (PST) are processed that same day. If you place an order on Friday after 4 p.m. (PST), Saturdays, Sundays or public holidays, it will be processed on the first business day after.
Receive free shipping on orders over $50 (after discounts are applied).
Most packages under 2lbs will be shipped via USPS First Class or Priority Mail.
Our Standard Delivery method ( Flat Rate) or Priority orders are processed within 1-2 business days and are shipped within 2 business days.
Please don’t hesitate to contact us if you have any specific concerns.
Rejected packages, and packages that cannot be delivered due to incomplete or incorrect address will be returned to Catalina's Cottage. Once returned, we will attempt to make contact and correct the address, if we cannot, the order will be considered as cancelled and a refund for purchase price will be refunded.
Please note: Refunds do not include original shipping charges. On "free shipping items", the actual cost of shipping will be deducted from your refund price.
Refunds are issued and posted within 5-7 business days from the date of such return.
Depending on your location, international orders should take 5-14 business days. Although most orders arrive in this time frame, there can be delays due to many factors including higher volume of orders, increased security concerns and time to clear customs. Catalina's Cottage is not responsible for any customs incurred fees or delays. Therefore, there are no given guarantees on delivery dates.
Return & Exchange Policy
It is our priority that you as our customer are 100% satisfied with your purchase. Though, we cannot accept returns (due to the nature of our products), we will do whatever we can to make it right for you. Please contact us via our "CONTACT US" page with your concerns.